Aer Lingus Captain gives informative guest lecture
At Portobello Institute part of our ethos is to provide our learners with crucial industry links as part of their training. We were absolutely privileged to have Captain Stephen O' Reilly from Aer Lingus in giving an in-depth and extremely knowledgeable guest lecture to our Airline and Cabin crew students.
Captain O' Reilly comes with a wealth of industry knowledge with a service of 22 years in airline. He completed his flight training in Florida and in 1998 began flying short haul flights to local routes across Ireland and the UKs. He started flying the Fokker 50 aircraft (up 58 passenger capacity) and now flies the Airbus A330 (330 pax) on the Transatlantic routes. With 10 years of flying experience he was promoted to command and is now a captain, instructor and trainer.
Our students got a 360 view of the industry along with invaluable expert knowledge across multiple examples. Captain O' Reilly gave an interactive presentation with some core highlights outlined.
He explained the absolute importance of a pre-flight briefing for preparing airline staff and regular training to mentally prepare and practice for uncomfortable situations.
Behaviour lines include being assertive towards aggressive and Captain O' Reilly gave multiple examples of how this conduct is crucial in decision making and working in a team environment.
Crew resource management (CRM) was discussed and is a set of training procedures for use in environments where human error can have devastating effects and it is used to enhance the safety of every flight.
Teamwork, communication and respect are core to crew resource management, and he explained that humans are the weakest link amongst operation.
Captain O' Reilly also explained the crucial importance of safety in this industry and the importance of each and every crew member in delivering this service. Every crew member is a leader in ensuring that safety is key to every scheduled flight. 2017 was the safest year on record for commercial passenger air travel with zero accident deaths.
Some good practice examples were also shared with the students and core attributes are attitude, skills and knowledge, with attitude being of most important in any role.
Cabin crew are one of the most recognisable assets to any airline ensuring the safety and security of both the aircraft and passengers, while providing excellent customer service.
Over the course of the lecture our students gained some invaluable insights into the roles of cabin and flight crew along with some useful tips on CV preparation and interview skills, all vital components to begin their exciting career in travel.
We wish all our students the best in their continued studies with us and for anyone wishing to begin a career in travel please call us for course information on 01 8920000.