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Travel Agency Skills - Part Time

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Approx 3 months


QQI Level 5


Awarding Body

Start Date

Start Date
September 2020

Travel Agency Skills - Part Time

We are working remotely and are available to support you with any queries you have - please email Brandon at or call him on 01-8920035. 

Our academic delivery teams are all also working remotely and are supporting our students to continue with their studies through online learning or to get started for those just commencing their learning journey.  

The Retail Travel Agent Practice course is designed for those who want to be a travel agent or pursue a career in the travel industry.  The Retail Travel Agent Practice course has been successfully meeting the demands of employers of this industry for over 15 years. The sound practical training has produced a high employment rate from this course each year.


Portobello Institute Certificate in Travel Agency Service Skills

QQI Level 5 Minor Award in Travel Agency Service Skills (5N4970)

Entry to this course is by direct application to the college. There are no previous academic requirements.

This part time course is delivered one evening a week over 12 weeks.

Travel Products
During this unit students will understand the components of the travel & tourism industry, they will understand key travel terminology and identify with the use of maps, access points in relation to the tourism industry.

Customer Service and Sales
During this unit students will understand what is customer service and the challenges it brings to the industry. They will understand the importance of customer retention and the measurement of satisfaction. The unit will also focus on how to deliver excellence in customer service.

Retail Travel Operations
During this unit students will study the operations side of the travel agent industry, including cruising, car rental, ferry and railway services. The technology required for working in the industry, the Internet, insurance, finance and handling complaints.

Course fees: €799

Apply Now

Course Code Location & Info Price
TTTA-P-DS-SP-20 Portobello Institute, Dublin 1

21/09/20 - 07/12/20
Wednesday 6.30 to 9.30pm
€799 Book Now
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