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Travel Agency Service Skills
The Retail Travel Agent Practice course is designed for those who want to be a travel agent or pursue a career in the travel industry. The Retail Travel Agent Practice course has been successfully meeting the demands of employers of this industry for over 15 years. The sound practical training has produced a high employment rate from this course each year.
Portobello Institute Certificate in Travel Agency Service Skills
QQI Level 5 Minor Award in Travel Agency Service Skills (5N4970)
Entry to this course is by direct application to the college. There are no previous academic requirements.
This part time course is delivered one evening a week over 12 weeks.
During this unit students will understand the components of the travel & tourism industry, they will understand key travel terminology and identify with the use of maps, access points in relation to the tourism industry.
Customer Service and Sales
During this unit students will understand what is customer service and the challenges it brings to the industry. They will understand the importance of customer retention and the measurement of satisfaction. The unit will also focus on how to deliver excellence in customer service.
Retail Travel Operations
During this unit students will study the operations side of the travel agent industry, including cruising, car rental, ferry and railway services. The technology required for working in the industry, the Internet, insurance, finance and handling complaints.
Course price is €799