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Travel Agency Practice - Full Time

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Approx 6 month


QQI Level 5


Awarding Body

Start Date

Start Date
October 2020

Travel Agency Practice - Full Time

We are working remotely and are available to support you with any queries you have - please email Brandon at or call him on 01-8920035. We are hosting entrance interviews via Skype at this time.

Our academic delivery teams are all also working remotely and are supporting our students to continue with their studies through online learning or to get started for those just commencing their learning journey.  

With the growth in world-wide travel opportunities, the role of the travel agent has evolved. Where previously, knowledge of the family package holiday in the mediterranean was the requirement, today's travel agent is expected to know this and more. Today's travel agent is expected to provide travel management services to clients undertaking lengthy trips often to the other side of the world. This can include complex air travel involving multiple stop-offs and airlines, short and long stays in hotels, car hire and experience bookings.

Another area of opportunity for those undertaking this programme is the corporate travel business. There has been siginificant growth of corporate travel among the Irish business community providing another career avenue for those undertaking this programme. Corporate travel specialists manage the travel accounts for companies usually spending in excess of €75,000 per annum. They can have multiple executives flying in different directions at any one time. If a flight is delayed and an executive misses the connecting flight but still needs to be in a certain place for a meeting, the corporate travel specialist needs the travel knowledge and skills to work under pressure and problem solve whilst remaining calm and offering a high standard of customer service to that executive.

Portobello Institute has been training travel agents for over 25 years with a strong network of contacts within the sector. This programme is designed to give graduates an excellent understanding of the role of the travel agent, how the sector operates and the travel agency and computer reservation skills necessary.  The work experience programme is a key element of the course - it is designed to give students their first practical placement within the industry and to gain their first reference. Many students are employed directly from their placements.

Travel agents are expected to have a passion for travel, good product knowledge and a strong customer focus with the ability to work under pressure. There are wide and varied employment opportunities available from working with well-known package holiday travel agents to corporate travel specialists and Portobello Institute supports students, through this programme and its network of contacts to avail of those opportunites.

Portobello Institute Certificate in Travel Agency Practice

QQI Level 5 Minor Award 5N4970 in Travel Agency Service Skills

QQI Level 5 Minor Award 5N0972 in Customer Service

QQI Level 5 Minor Award 5N0690 in Communications

Galileo Computerised Reservations System Certificate


Entry is by direct application to Portobello Institute and is based on interview selection.

Application Process

Step 1 - Complete the online booking form.

Step 2 - Applicants will be contacted and an interview arranged

Step 3 - Interview takes place

Step 4  - Confirmation of an offer of a place will be given to applicants meeting the selection criteria, with a formal offer emailed within 3 days of the interview.

Step 5 - Applicants have 14 days to confirm their acceptance of an offer by returning the acceptance form

The Interview

Places on this programme are limited. By interviewing all applicants, we can verify each student has the apptitude and personality to secure employment in the travel industry. The interview will take place at a time convenient to applicants and is carried out by the programme manager. Our programme manager is also seeking to understand that applicants have a genuine interest in working within the travel industry, they understand the sector, the requirements of the programme and that this programme and Portobello Institute is the right career choice for them.

Please note places on this course are only confirmed once the deposit of tuition fees have been received.

This programme is delivered over 20 weeks in 2 semesters with examinations at the end of each semester.

Semester 1

The first semester runs for 12 weeks from 07/10/19 to 17/01/20.

Classes are delivered Monday to Wednesday, 10am to 4pm.

Examinations & Assessments take place during the week commencing 20/01/20

Semester 2

The second semester runs for 8 weeks from 27/01/20 to 20/03/20.

Classes are delivered Monday & Tuesday, 10am to 4pm.

Practical Work Experience placements take place during semester 2 and are usually 2 days per week.

Examinations & Assessments take place during the week commencing 23/03/20




Course price  - €2,995

Protection for learners fee €132

Payment - 40% of course fees due upon acceptance, balance and protection for learners fee due on 25th August 2020.

Easy Payment Plan

Acceptance of place - 40% = €1,316

Balance in to 3 instalments of 20% equal to €658 due 25th August, 25th November & 25th January 2021.

Instalment fee  payable - €295 spread across 4 payments, included in figures detailed above

Protection for learner fees are due on 28th August 2019

Please note places on this course are only confirmed once the deposit of tuition fees have been received.

Course Content

The aim of this course is to prepare students with the knowledge, skills and competence to work as a travel agent in a travel agency or corporate travel company.

  1. Travel Agency Service Skills
  2. Tour Operations
  3. Legal Practice in the Travel Industry
  4. Communications
  5. Customer Service
  6. Galileo Computerised Reservation System


Work Experience Programme

Ensuring students can put into practice the skills and knowledge learned in theory is an integral aim of this course. The work experience programme takes place in semester 2 and is usually 2 days per week for the semester. The schedule will depend on the needs of the company the student is placed with and we encourage students to be flexible during their placement. Portobello Institute has a strong network of placements and supports students to secure a work experience placement. The placements are with travel agents and corporate travel companies based in Dublin or regionally as per the student preference.

Student Support Clinic

Portobello Institute recognises that every student learns in a different way and for each and every student to excel, they need support and extra guidance at different stages throughout their learning journey. For this reason and in advance of theory and practical exams, we offer a Student Support Clinic from January to March each year. Tutors are available each week, during this period, for students to book a 30 minute tutorial for one to one, theory, assessment or exam preparation support. It is the student's choice what is covered during this time.

Our experience in preparing students for exams is that this type of support substantially relieves the pressure and stress on students and ensures they can excel during their practical and theory exams.

Interview Preparation

At the end of this course, graduates need to be confident of their presentation and newly acquired skills to secure a position within the travel industry. Over the past 20 years, Portobello Institute has built a strong network of contacts among the travel agents. Ensuring students are fully prepared in advance of an interview is a key benefit of participating on a programme such as this.

Students can book one to one time with our tutors, all industry professionals, in advance of an upcoming interview. A run through of the interview supports students to prepare for their interview. This individual preparation gives them the confidence to present themselves during their interview in a manner sought after by travel agents.

Apply Now

Course Code Location & Info Price
TTAG-F-DS-OC-20 Portobello Institute, Dublin 1

Monday to Wednesday, 10am - 4pm
€2995 Book Now
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