Joanne Power

A graduate of Tourism in DIT, tutor Joanne Power began her career in the travel industry in Tavelcare.  From there she took a position in Failte Ireland and was involved in the promotion of Tourism in Ireland at National and International levels.  She spent over 10 years in Aer Lingus initially working in Sales and Marketing but mainly in the Human Resources department of the airline focusing on Recruitment, Training & Staff Development.  She is passionate about customer service in the Travel and Tourism industry and has been a tutor for the last 7 years in Portobello Institute.  She lectures in Tourism and Travel, Tour Operations, Airline Studies, Customer Service and Communications.

Orla Brennan

Tutor Orla Brennan has worked in the Travel Industry since 1995 with extensive experience in both the Retail and Corporate Marketing. Her role as key account manager included a training and development and this coupled with her experience as an Air Hostess in Emirates Airline enables the learner to understand the basic principles and duties of both cabin and ground crew in the airline industry.