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The Retail Travel Agent Practice course is designed for those who want to be a travel agent or pursue a career in the travel industry.

The Retail Travel Agent Practice course has been successfully meeting the demands of employers of this industry for over 15 years. The sound practical training has produced a high employment rate from this course each year.

Qualifications Gained

  • Portobello Institute Certificate in Travel Agency Service Skills
  • QQI Level 5 Minor Award in Travel Agency Service Skills (5N4970)

Entry Requirement

Entry to this course is by direct application to the college. There are no previous academic requirements.

Class Sizes

We are committed to ensuring you gain the most, academically and personally, during your study time with Portobello.  To facilitate this, we limit our class sizes to a maximum of 14 students on part-time programmes. With these uniquely small classes, we create the environment for you get to know everyone in your group, you can then feel comfortable and confident to ask questions and our tutors have the time to attend to the needs of each and every student. Many of our students tell us of the lifelong friendships they have made during their study time with Portobello.

Assignment Support

We understand the challenge of completing assignments at third level, the new skills and the change in thinking sometimes needed to put on paper, all that you have learned. We offer our students the opportunity to submit a draft assignment for informal feedback before submitting the final version. We care about your success, we want you to achieve the best you can and we offer you the individual support to acquire the skills you need to communicate what you have learned whilst studying with Portobello Institute.

Course Structure

This part time course is delivered one evening a week over 12 weeks.

Course Content Modules

  1. Travel Products
    During this unit students will understand the components of the travel & tourism industry, they will understand key travel terminology and identify with the use of maps, access points in relation to the tourism industry.

  2. Customer Service and Sales
    During this unit students will understand what is customer service and the challenges it brings to the industry. They will understand the importance of customer retention and the measurement of satisfaction. The unit will also focus on how to deliver excellence in customer service.

  3. Retail Travel Operations
    During this unit students will study the operations side of the travel agent industry, including cruising, car rental, ferry and railway services. The technology required for working in the industry, the Internet, insurance, finance and handling complaints.

 

Booking

Name: Travel Agency Service Skills

Cost: 695 Euro

To Book this course, please make a full course payment using the Book Now button. Please read and understand both the Terms of Enrolment and Course Payment Information before paying for your course. Details of all our policies as well as refunds, cancellations, installment options and how to pay offline are contained in these two important documents.


Course CodePrice and LocationInfo
ETAPOCT17
695
Portobello Institute, Dublin 1
  • 04/10/17 - 13/12/17
  • Wed 6.30 - 9.30pm